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    Shipping and sales information


    Ordering online: Please use our secure shopping cart to safely order any products. Never include your credit card number in any e-mail correspondence, for security reasons.

    We accept Visa and Mastercard.

    To inquire about the status of an order, e-mail us at bob@the-environment.net.

    We ship most orders the next business day after we receive it.

    Damages & Returns: Please inspect all shipments at once. Report any losses, short shipments, and damages to us as immediately as possible. All claims must be made within seven days after receipt of shipment. Save damaged cartons until claim is settled.

    Guarantee: We offer testing samples on almost all products so that our customers can make themselves familiar with them at a managable cost. Should a products not meet your expectation just return them to us for a prompt exchange, credit, or refund. Opened paint containers may not be returned. Unopened containers of paint, stains, woodfinishes, cleaners, and other items must be returned within 30 days for a prompt exchange, credit, or refund. Sorry, we do not accept C.O.D. packages.

    We ship standard ground from New Mexico. Please allow 4-10 business days.

    Privacy: Frequent requests of our many of customers have shown us that our customers are concerned about their privacy. We therefore do not make our customer data available to other companies or organisations.

    Back Orders: Some delays in receiving product may be unavoidable. We automatically backorder out-of-stock items and ship them as soon as we receive them from the manufacturer.

    Shipping Charges: Our shipping charges are calculated for ground service in the continental U.S. They include what it costs us on the average to package, insure, and ship an item to you.

    Please e-mail for quotes on shipments outside the continental U.S. Upon request we can offer one and two day air service.

    Solvent-based oils and paints are subject to a $30 documentation charge per package when shipped by air. Please call for price quote on all air charges since there are strong variations in the weight of our merchandise.

    Shipping fees:

    $0.01 - $25.00 $5.00
    $25.01 - $50.00 $7.50
    $50.01 - $75.00 $10.00
    $75.01 - $100.00 $12.50
    $100.00 - $150.00 $15.00
    Over $150.00 add 10% of total order.

    Thank you for purchasing your environmentally-friendly products from The-Environment.net.